Klarna customer service stands out for its innovative approach and constant availability. Whether you have questions about your payments or problems to solve, Klarna offers comprehensive support to meet your needs. Let’s discover the different facets of this modern customer service and the tools at your disposal for an optimal user experience.
24/7 support for all your needs
Klarna has set up a support system that is accessible at all times, offering maximum flexibility to its users. Whether you prefer online chat or telephone contact, our teams are ready to respond in your language, whatever the time of day or night.
The company has developed a chatbot powered by artificial intelligence capable of handling a multitude of queries. This automated system handles over 300,000 requests a week, demonstrating its efficiency and rapid response. Here are the main benefits of this service:
- Permanent availability
- Instant responses
- Handling of a wide range of questions
- Escalation to a human agent if necessary
For more complex cases requiring human intervention, Klarna provides qualified live agents. These take over when the chatbot reaches its limits, ensuring efficient resolution of all types of customer issues.
Manage orders and payments with ease
TheKlarna mobile application is a central tool for managing your interactions with the service. It enables you to :
- Track your orders in real time
- Manage your payments
- Easily make returns
- Access your transaction history
In addition, Klarna offers an online complaints system accessible via your customer account on the website or app. Specific forms are available for reporting different types of problems, such as :
- Lost parcels
- Stolen goods
- Damaged products
- Refund requests
This structured approach ensures faster, more efficient processing of your claims, optimizing the resolution of your potential problems.
Innovative payment services for every need
Klarna not only offers responsive customer service, but also a range of flexible payment solutions to meet different customer needs. Here’s an overview of the main options:
| Service | Description |
|---|---|
| Payment after delivery | Receive your purchases before you pay |
| Payment in 3 instalments, free of charge | Spread your expenses over three months |
| Instant payment | Pay for your purchases immediately |
| Klarna Card | Credit card with cashback and purchase protection |
These varied services are accompanied by dedicated support for each option, ensuring an optimal user experience whatever the payment method chosen.
Artificial intelligence at the heart of customer assistance
Klarna has made the strategic choice to invest heavily in artificial intelligence to optimize its customer service. The company has developed an AI assistant in collaboration with OpenAI, aimed at revolutionizing user experience and operational efficiency.
According to Klarna, this AI assistant has already replaced the equivalent of 700 full-time agents. The company claims that AI performance is comparable to that of human agents in terms of customer satisfaction, paving the way for significant cost savings through automation.
On the other hand, it is fundamental to note that some users report mixed experiences with this automated system. Cases of unresolved problems despite AI intervention have been reported, underlining the persistent challenges in balancing technological efficiency and personalized service.
To complement its support offering, Klarna also maintains an active presence on social networks such as Facebook, Instagram, Twitter and LinkedIn. This multi-channel strategy aims to offer customers a variety of contact points for resolving issues or obtaining information on the payment services on offer.
Finally, Klarna’s customer service is distinguished by its innovative approach, combining cutting-edge technology with human assistance. Although the integration of AI raises questions about the balance between automation and personalization, the company continues to innovate to offer an ever smoother and more efficient customer experience in the field of online payments.
