Are you trying to reach AirHelp by phone to claim compensation for a delayed or cancelled flight? Unfortunately, this option is not available. But don’t worry, there are other effective ways of contacting AirHelp customer service. Discover in this publication the alternatives for getting help and following up your case.
AirHelp contact options
Although AirHelp doesn’t offer a direct telephone number, the company does provide several communication channels to meet its customers’ needs:
- Live chat accessible 24/7 on the website
- An online contact form
- The option of sending an email to customer service
- A presence on social networks (Facebook, Instagram, Twitter) for exchanges by private message
These alternatives to the telephone make contacting AirHelp fast and efficient. Live chat is particularly useful for getting immediate answers to your questions. For more detailed communication, the contact form or email are ideal options.
AirHelp strongly recommends that you quote your claim number and AirHelp+ membership number when dealing with customer service. This information will enable us to process your claim more quickly and in a more personalized way.
Optimize your experience with AirHelp customer service
To make the most of AirHelp’s services and facilitate the management of your claim, here are a few practical tips:
- Consult the FAQ: Before contacting customer service, take a look at the comprehensive FAQs available on the AirHelp website. You may already find the answer to your question there.
- Prepare your information: Gather all the documents relating to your flight (ticket, flight number, any connections) before contacting AirHelp.
- Be precise: When communicating, clearly describe your situation and ask specific questions to get the right answers.
- Use live chat: For simple or urgent questions, use live chat for an instant response.
- Consider AirHelp Plus: If you travel frequently, the AirHelp Plus subscription could be of interest, offering priority access to live chat.
By following these recommendations, you’ll optimize your interactions with AirHelp customer service and increase your chances of getting the information or assistance you need quickly.
Understand how AirHelp works for better communication
To facilitate your exchanges with AirHelp, it’s useful to understand how the company operates and what its services are. AirHelp is a company specialized in helping air passengers obtain compensation for delayed, canceled or overbooked flights.
The AirHelp claims process generally involves several stages:
| Step | Description |
|---|---|
| 1. Eligibility check | AirHelp assesses whether your flight is eligible for compensation. |
| 2. Information collection | You provide the necessary details and documents |
| 3. Filing the claim | AirHelp contacts the airline on your behalf |
| 4. Follow-up and negotiation | AirHelp manages exchanges with the airline |
| 5. Resolution | You are informed of the outcome and receive your compensation if applicable. |
With a clear understanding of this process, you’ll be better prepared to formulate your questions and understand the answers provided by customer service. Don’t hesitate to ask for clarification of the stage your case is at during your discussions.
Alternatives and tips for an efficient follow-up of your file
Although the telephone is not an option for contacting AirHelp, there are several alternatives and tips to ensure efficient follow-up of your claim:
Use the online customer area: AirHelp usually offers a customer portal where you can follow the progress of your claim in real time. Log in regularly to check for updates.
Activate notifications: If the option is available, activate email or push notifications on the AirHelp mobile application. You’ll be similarly informed immediately of any changes concerning your file.
Keep a paper trail: Keep a record of your chat or email exchanges with customer service. This information can be useful if you need clarification at a later date.
Be proactive: Don’t hesitate to politely follow up with customer service if you haven’t heard from them in a while. Regular follow-up can sometimes speed up the processing of your case.
Exploit social networks: If you have difficulty obtaining a response through traditional channels, a public message on AirHelp’s social networks can sometimes attract the attention of customer service more quickly.
By combining these different approaches, you’ll maximize your chances of getting effective follow-up on your claim, despite the absence of a telephone number to contact AirHelp directly.
