Dalma is positioned as an innovative solution for pet health insurance. This 100% digital company offers a modern, seamless customer experience tailored to the needs of dog and cat owners. Let’s find out how to contact Dalma and discover its services.
The different options for contacting Dalma
Dalma has set up several communication channels to meet the needs of its customers and prospects. Here are the main ways to reach the Dalma team:
- Website: www.dalma.co
- Online chat: available Monday to Friday
- Dalma mobile application
- Social networks: Facebook, Instagram, LinkedIn
- Callback request
Theabsence of a physical branch is testimony to Dalma’s resolutely digital approach. This strategy enables the company to offer a responsive service that is accessible at all times. Advisors are available via online chat on working days, offering fast, personalized assistance.
For situations requiring a voice exchange, Dalma offers a call-back system. If the wait on the phone is too long, customers can ask to be contacted again at a later date. This option reflects Dalma’s commitment tooptimizing the customer experience and adapting to the busy schedules of its policyholders.
Dalma customer space: a digital hub for managing your insurance
At the heart of the Dalma offer is the customer space, accessible 24 hours a day from the website. This platform is a veritable control center for pet owners. Here’s an overview of the functionalities offered by this space:
| Functionality | Description |
|---|---|
| Contract management | Modification of personal information, consultation of benefits |
| Claim tracking | View current and completed reimbursements |
| Requests for reimbursement | Submit new claims |
| Communication | Secure messaging to contact customer service |
Dalma’s customer area embodies the company’s philosophy of simplicity, transparency and autonomy. Policyholders can manage their entire policy online, from subscription to cancellation. This digital approach enables Dalma to offer responsive service, with reimbursements within 48 hours.
In addition to the web-based customer area, Dalma offers a mobile application. It includes all the essential functions of the online space, enabling owners to manage their pet’s insurance wherever they are. In particular, the application facilitates the sending of supporting documents for claims, thanks to the ability to take photos directly from one’s smartphone.
Dalma’s innovative services and guarantees
In addition to the classic features of pet health insurance, Dalma stands out for its value-added services. These include :
- a referral service to accredited veterinarians
- 24/7 access to veterinary consultations via videoconferencing
- Rapid reimbursement times (within 48 hours)
- Contractual flexibility, with the option of cancelling after the first year of membership
These services reflect Dalma’s commitment tosupporting pet owners on a daily basis, and not just in financial terms. The possibility of consulting a veterinarian by video at any time offers considerable peace of mind, particularly in the event of an emergency or doubt about the state of your pet’s health.
In terms of cover, Dalma offers various formulas adapted to the needs of dogs and cats. The precise details of cover are not specified in the information provided, but it is likely that the insurer offers a range from basic cover to more comprehensive formulas, potentially including options such as coverage of preventive expenses.
Flexibility and transparency: Dalma’s strengths
Dalma stands out for its flexibility and transparency towards its customers. Two key elements illustrate this approach:
1. 14-day cooling-off period: After signing up, new customers have a two-week cooling-off period. This guarantee allows them to test the service without any long-term commitment, reinforcing pet owners’ confidence in Dalma.
2. The option to cancel at any time after the first year: This contractual flexibility is a powerful argument for potential customers. It testifies to Dalma’s confidence in the quality of its services and its desire to build customer loyalty through satisfaction rather than constraint.
Cancellation procedures can be carried out entirely online, either by e-mail or via the customer area. This administrative facility is in line with Dalma’s commitment to digitalization and simplification.
Finally, Dalma is positioned as a modern player in pet health insurance. Its 100% digital approach, combined with innovative services and great flexibility, makes it an attractive option for dog and cat owners looking for an insurance solution tailored to their lifestyle. Ease of contact, rapid reimbursements and access to online veterinary services are just some of the benefits that set Dalma apart in a rapidly expanding market.
